karunahealing.com.au is committed to protecting your privacy in accordance Australian Privacy Principles. We use the information provided by you to maximise the services that we provide to you. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, post and telephone number, we may occasionally update you on news and special opportunities via e-mail. However, if at any time you wish to stop receiving these updates, you may opt-out. Also, should you receive any promotions, discounts, etc., via postal mail and would like to be removed from that list, simply contact us via e-mail mentioned below.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
If you purchase and pay for our products or services online, Karuna Healing requires you to provide your account details and credit card details in order to process the payment. If you make an online query about your order you will be required to provide your order and contact details so that your inquiry can be resolved as soon as possible. All information we receive from customers is protected by our secure server. Secure server encrypts all customer information before it is sent to us. Furthermore, all customer data is secured against unauthorised use or access. Credit card information is not stored by us on server.
We will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of karunahealing.com.au, our costumers or third parties or if required by law.
We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition we may use the information that you provide to improve our website and services but not for any other use.
If after you opt-in, in case you change your mind and want to withdraw your consent anytime for us to contact you, for the continued collection, use or disclosure of your information, you can contact us.
If you have any questions about our policies or website usage, you may direct all your queries to the customer service coordinator by emailing us.
This website may contain links to other websites. These links are for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information.
Shipping & Delivery Policy
Karuna Healing intends to use Australia Post and/or other courier deliveries in Australia. All parcels will be delivered to the provided shipping address. It is recommended to provide a work address for delivery if no one is home during business hours, as in most cases, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected. Parcels will be dispatched once payment has been processed.
Deliveries are subject to Australia Post and other courier company operations and are subject to variations depending on seasonal adverse weather conditions. For any updates on your delivery, please email us.
In case the client is based overseas and wants products to be delivered overseas, the cost of freight needs to be calculated based on the destination country and the weight. Users will have a chance to review all the filled information before submitting your order at the time of check-out. In case the item has to be shipped a second time because of incorrect address provided, the buyers will have to bear the additional shipping charge of AUD 25. For local Australian orders, Karuna Healing would need 3 to 5 working days for order processing and that the delivery time might also vary according to destinations.
Refund & Cancellation Policy
You may cancel your order by informing us of this by emailing any time up to 3 days from receiving delivery. Goods are to be returned to us at your expense in an unused, unopened, condition without the seals or wrapping being removed or broken. We will refund your money within 14 days of receipt of the goods or within 30 days of your cancellation, whichever is earlier. Returned goods are to be accompanied by a note showing your name, the date of order and the invoice number, and should be forwarded to our Customer Service Representatives at the address above. Payment is automated through our Payment Gateway Solutions and for us to ensure a prompt refund, you will need to provide us with your credit card details or Bank transfer details via email us.
We regret, however, that we cannot refund return postage costs for non-faulty products.
karunahealing.com.au makes every effort to ensure products arrive in perfect condition. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. We will email you a tracking number once the goods are dispatched via Australia post or courier.
Replacement of damaged or lost items is done at the discretion of karuahealing.com.au.
We do not refund if you change your mind or if you see same or similar products on different online shopping website at a cheaper price and we also don’t do price match.
Please read the instructions carefully and if you are 100% sure about the product then only buy from our website.
You will need to provide us with your details via email us..
- OPTION 1: Credit Card (Authorised eWay or PayPal payment gateway)
- OPTION 2: Request for invoice: (EFT and BPay) Invoice will be generated and forwarded to your nominated email
Upon receipt of full payment, your order will be processed and shipped within 3 to 5 business days.